Privacy Policy

1. Introduction

At Blaze Core Xyloran Architecture, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

By using our services or providing us with your personal information, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name, email address, phone number, and mailing address
• Project details, design preferences, and property information
• Payment and billing information
• Communication records and correspondence
• Professional credentials and business information (for contractors and partners)

2.2 Technical Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on our site
• Cookies and similar tracking technologies
• Referral sources and search terms

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing architectural design and consulting services
• Communicating about projects, appointments, and service updates
• Processing payments and managing billing
• Improving our services and website functionality
• Marketing and promotional communications (with your consent)
• Complying with legal obligations and industry regulations
• Protecting against fraud and ensuring security

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Project management and collaboration tools
• Payment processing and billing services
• Website hosting and technical support
• Marketing and communication platforms

4.2 Legal Requirements

We may disclose information when required by law, court order, or legal process, or to protect our rights, property, and safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure storage and backup systems
• Network security monitoring and firewalls

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Under Canadian privacy laws, including PIPEDA, you have the following rights:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Withdrawal: Withdraw consent for certain uses of your information
• Complaint: File a complaint with the Privacy Commissioner of Canada
• Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your website experience. Types of cookies we use include:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand website usage and performance
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, though disabling certain cookies may affect website functionality.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors influencing retention periods include:

• Duration of our business relationship
• Legal and regulatory requirements
• Tax and accounting obligations
• Dispute resolution and legal proceedings

9. International Data Transfers

Your information may be processed and stored outside of Canada, including in countries that may not have the same level of data protection. When we transfer information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing notice through our services or other communications

Your continued use of our services after the effective date of changes constitutes acceptance of the updated Privacy Policy.